$5 Flat Rate Standard USA shipping. Free shipping on orders over $50 - USA. Great shipping rates to Canada.

FAQ's

Help with Commonly Asked Questions

Last Updated: June 6 2017


Q: Is your bridal jewlry safe to wear?

All of the wedding jewellery accessories offered by us is made from nickle free and lead free materials. Everything from our bridal earrings, wedding bracelets, bridesmaids gifts - they are all hypoallergenic jewelry. Our bridal earrings have hypo-allergenic surgical steel earring posts.


Q: Is your website secure?

Yes, our website and your information is protected by powerful Industry Standard SSL certificate with 128/256 bit encryption. This is the same high level encryption that the banks use. Additionally, you can rest assured that when you shop from Serenity Bridal Jewelry, we do not store or keep information about your card or bank account. Please see our privacy policy for further information.


Q: How do I pay for my order?

When you are ready to checkout, you may securely make payment either by selected to Checkout with Paypal, or to securely checkout with your credit/ debit card. If you have provided your email, you will also receive a confirmation for your order.  For credit cards, we accept Visa, MasterCard, and Discover card.

Gift Certificates - you may also pay using a gift certificate, if you or someone you know has purchased one for you.


Q: How can I keep track of items that I ordered?

For best results, it is suggested that you Register at our online website before ordering. By registering with Serenity Bridal Jewelry you get many exciting benefits, such as securely keeping track of your WishLists, Order History, etc. You will not be able to track your order if you used Guest checkout.


"when you signup, your email is safe with us."


Q: Can I make an adjustment to the jewelry, such as adding or removing a drop, or change to the style or color?

Custom adjustments to the jewelry can be made on a case-by-case basis. If so, we will inform you of any additional cost. Please contact us before ordering. Keep in mind custom orders are not returnable. In many cases, we can help select jewelry items suitable for what you need, without making adjustments. Just let us know!.


Q: What if I am not happy with my item(s) once I receive my order?

We take much effort to ensure the high quality of the jewelry designs that we offer. That is why we suggest that if you have concerns about whether a certain style may look good for you, to please contact us before ordering. Once you do receive your package, if you have any questions or concerns please contact us right away and we will be happy to resolve any issues. We want you to be a happy bride!


Q: What if I am shopping for someone else?

You know? Buying a gift for someone you care about is a very endearing quality. Our items ship out in a pretty aqua colored gift box, ready for gift giving! Sometimes, people can be picky about what they wear. That is why we also offer visitors the opportunity to purchase gift certificates. It is really quick and easy to do! Once you checkout, the gift certificate arrives in their email you provided. They then use the one-time code provided with the gift certificate email.


Q: How are your orders shipped, and how long before my order arrives?

All of our orders ship via the United States Postal Service. Unless you specify otherwise on your order, we will ship via our standard shipping (USPS First Class Mail). Other shipping methods offered by the USPS may be available during your checkout. Simply choose the best option for you. For details for US customers and international, please see our Shipping Policy.


Q: Can you keep me updated on sales promotions?

To make shopping fun and easy, we occasionally run sales promotions on many of our products. The easiest way to get notified is to signup for our Newsletter. It’s free and easy to do. Once you register you will automatically be included in our email newsletter to be informed of sales promotions, new products releases.

For example - currently we are offering FREE SHIPPING! That's right, for USA orders, spend $50 or more and shipping is free. Standard shipping rates to Canada are also very affordable.

Remember - when you signup, we do not sell your information. Your email is safe with us.


"Spend $50, get FREE Shipping"